The airline  provides premium aviation services for aircraft owners, VIP passengers, and charter clients, with a focus on delivering safe, professional, and high-quality in-flight experiences.

The successful candidate will lead the In-flight Service Department, ensuring consistent, premium cabin service for VIP passengers and charter clients. Key responsibilities include:

• Department Leadership: Manage daily operations, staffing, resource allocation, cabin readiness, passenger profiles, and special requests.

• Service Standards & Quality: Develop and maintain service manuals, SOPs, checklists, VIP service standards, catering and menu planning, food safety, cabin presentation, and service recovery procedures.

• Crew Management & Training: Lead the recruitment, management, training, coaching, and competency assessment of Flight Attendants, including initial, recurrent, and specialised training.

• Budget & Performance: Manage departmental budgets, inventory, cabin supplies, and suppliers while monitoring service quality and reporting performance to senior management.

This leadership role offers the opportunity to shape premium in-flight service standards, develop a high-performing cabin service team, and contribute to the continued development of Masterise Air's VIP and charter operations.

Mandatory requirements:

• Bachelor's degree or equivalent in aviation, hospitality, tourism, business management, or a related field. Equivalent relevant experience may be considered.

• Minimum 10 years of relevant experience in aviation, cabin service, luxury hospitality, or premium guest services, including supervisory or team-coordination responsibilities.

• Experience developing or implementing service SOPs, service standards, training materials, or quality evaluation processes.

• Practical knowledge of VIP passenger service, catering coordination, food safety, cabin presentation, and service etiquette.

• Strong English communication skills and the ability to prepare professional reports and operational documents.

• Strong planning, problem-solving, stakeholder coordination, and people-development skills.

Preferred qualifications:

• Business aviation/private-jet experience or experience serving VIP aircraft owners and charter clients.

• Experience managing Flight Attendants, cabin service teams, or premium hospitality teams.

• Qualifications in hospitality, cabin service, training, food safety, or luxury/butler service.

• Experience in service quality audits, competency frameworks, budgeting, and inventory control.

• Salary and Benefits: Negotiable, depending on experience and qualifications.

• Employment Type: To be confirmed.

An excellent opportunity to lead a premium in-flight service team, establish high service standards, and deliver exceptional experiences for VIP passengers and charter clients while developing the department's capabilities and future talent.