On behalf of our client, PNG Air, a leading airline operating nearly 30 domestic routes in Papua New Guinea, we are seeking an experienced PSS & DCS Manager to lead the effective operation, support, training, and continuous improvement of the airline’s Passenger Service System (PSS), Departure Control System (DCS), and related systems.

The PSS & DCS Manager will report to the General Manager – Commercial and oversee processes, policies, quality assurance, system governance, and user training standards.

• Bachelor’s degree in Information Technology, Business, Aviation Management, or a related field, or equivalent industry experience.
• Minimum 3 years’ experience working with airline PSS and/or DCS.
• Strong knowledge of airline reservations, inventory, fares, check-in, and departure control processes.
• Experience in system configuration, implementation, upgrades, testing, and vendor management.
• Experience in process development, policy, QA, and operational standards.
• Strong people-management, communication, and stakeholder-management skills.
• Experience managing or supporting Helpdesk and/or Training functions is highly desirable.
• Airline industry experience is essential. Relevant systems or commercial experience is highly preferred.

Key Responsibilities

• Manage the day-to-day operation, configuration, and availability of PSS and DCS.
• Act as the primary business owner and SME for reservations, inventory, fares, check-in, and departure control functions.
• Coordinate system upgrades, patches, releases, and new functionality with vendors and IT.
• Lead User Acceptance Testing (UAT) before system changes are deployed.
• Monitor system performance and manage/escalate outages and service issues.
• Develop and maintain the PSS/DCS Process & Policy Manual.
• Own the department’s QA and standards framework.
• Oversee user access approvals and system governance.
• Lead and support Helpdesk and Training teams.
• Work closely with Commercial, Training, IT, and system vendors to ensure systems and processes remain fit for purpose.

• Competitive Gross salary (negotiable)
• Accommodation, transport, and health insurance
• 30 days annual leave + 9 sick leave
• 4 return tickets per year
• Monday–Friday, 08:00–17:00

The successful candidate will work closely with PNG Air’s Commercial, Training, and IT teams, as well as external PSS/DCS vendors. The role requires strong ownership, problem-solving skills, and a commitment to system reliability, operational efficiency, quality, and user support.

To apply, please click the “Apply” button and update your application with your most recent details.

Documents Required:

• Updated Resume/CV
• Tertiary Qualifications in Related fields.
• Copy of Passport